Return and Refund Policy

At Studworks, we want you to feel confident about your purchase. If you need to request a return, refund, or replacement, contact support@studworks.us with your order number.

Our 14 day return guarantee

You may request a return within 14 days of receiving your product if:

• The product’s original packaging remains unopened; or

• The product arrived damaged or defective.

You may open the outer shipping carton without affecting eligibility, provided the product’s original packaging remains unopened.

Damaged or defective products may qualify even if their packaging has been opened. Opening a product to discover a defect does not disqualify your claim.

For an eligible return, you may choose a refund or a replacement of the same product.

How to request a return

Email support@studworks.us with your order number, the item you wish to return, and whether you would prefer a refund or replacement.

For damaged or defective items, describe the issue and, where possible, include photographs of the product and packaging to help us assess it.

We will review your request and provide a prepaid return label and instructions for eligible returns. Please contact us before mailing anything so we can provide the correct return address.

Return mailing deadline

Hand your return package to the carrier within 14 days after receiving the prepaid return label and instructions.

This deadline refers to when you hand the package to the carrier, not when it arrives back to us. Keep your tracking number and proof of shipment.

If you encounter a problem meeting this deadline, contact us promptly.

Return shipping and fees

Studworks pays the return shipping costs for eligible returns, including unopened products returned because you changed your mind and products that arrived damaged or defective.

Use the prepaid label we provide. If you need another shipping method, contact us before arranging it so we can confirm how the cost will be covered.

We do not charge a restocking fee for eligible returns.

Refund amounts

If you return your entire order, your eligible refund includes:

• The purchase price paid for the returned products

• Applicable taxes

• The original shipping charge paid to Studworks

If you return only part of an order, your eligible refund includes the purchase price paid for the returned products and applicable taxes. The original shipping charge is not refunded for partial returns.

Studworks pays eligible return shipping costs in both cases. These rules apply unless applicable law requires otherwise.

Inspections and refund processing

We will inspect your return within 3 business days of receiving it and notify you of the outcome. If a return does not qualify, we will explain why.

For an approved return, we will issue your refund within 5 business days after inspection, and no later than 8 business days after receiving the return.

If we confirm that you do not need to return the product, we will issue your approved refund within 5 business days of that confirmation.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds after we issue the refund.

For these deadlines, business days are Monday through Friday, excluding U.S. federal holidays. Any shorter deadline required by applicable law takes priority.

If you have not received an expected refund, contact support@studworks.us.

Replacements

For eligible returns, you may request a replacement of the same product instead of a refund.

Studworks covers shipping costs for approved replacements. Replacements depend on availability. If the same product is unavailable, we will offer a refund rather than substitute another product without your agreement.

We will confirm the replacement arrangements when reviewing your request.

Items that do not qualify under our voluntary guarantee

Unless applicable law provides otherwise, our voluntary guarantee does not cover:

• Opened products returned solely because you changed your mind

• Damage caused after delivery by misuse, accidents, or modifications

• Return requests made outside the 14 day request window

These exclusions do not remove your rights relating to products that arrived damaged, defective, or otherwise failed to meet applicable legal requirements.

Order cancellations

If you wish to cancel an order before it ships, email support@studworks.us as soon as possible.

We will try to accommodate your request, but cancellation may not be possible once processing or shipment has begun. If your order has shipped, the return process described above applies, without limiting any cancellation rights available under applicable law.

Your consumer rights

This policy describes our voluntary return guarantee in addition to your legal rights.

Nothing in this policy limits any mandatory cancellation, refund, repair, replacement, or other consumer rights available under applicable law. Where those rights provide different conditions or longer deadlines, those rights take priority.

Contact

For return, refund, or replacement assistance, email support@studworks.us and include your order number.