Shipping Policy

At Studworks, we want you to know what to expect from checkout to delivery. For questions about your shipment, contact support@studworks.us with your order number.

Delivery estimates

Estimated delivery is 8–16 days after your order ships. This estimate does not include the time needed to process and prepare your order.

Delivery times are estimates, not guaranteed arrival dates. Your location, customs clearance, holidays, and carrier delays may affect when your order arrives.

Order processing

Orders are prepared for shipment after payment is confirmed. Processing time may vary depending on product availability and order volume. We will contact you if we become aware of a significant delay affecting your order.

Shipping destinations and charges

We ship to destinations supported at checkout. Available shipping options and charges are displayed before you complete your purchase.

Shipping charges depend on your destination and the items in your order.

Tracking your order

Once your order ships, you will receive a shipping confirmation with tracking information. Tracking updates may not appear immediately while the carrier receives and scans your package.

If you cannot locate your tracking information, contact support@studworks.us.

Multiple items and separate deliveries

Items in the same order may ship separately and arrive on different days. When applicable, separate tracking information will be provided for each shipment.

International orders

Orders may ship from international fulfillment partners. International shipments may be subject to customs inspections and import charges.

Any duties or import taxes collected by Studworks will be shown at checkout. Additional charges may be assessed by your destination’s customs authority if they were not collected at checkout. Contact us if you need help understanding a charge.

Incorrect shipping information

Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at support@studworks.us.

We will try to update your address before shipment, but changes may not be possible once the order has been processed or shipped.

Delayed or missing packages

If your order has not arrived within the estimated delivery window, or tracking appears to have stopped updating, contact us with your order number. We will investigate with our fulfillment partner or carrier and help resolve the issue.

If tracking shows delivery but you cannot find your package, check around your delivery location and with household members, then contact us for assistance.

Damaged or defective products

If your order arrives damaged or defective, contact support@studworks.us with your order number and, where possible, photos of the product and packaging.

Eligible damaged or defective products qualify for your choice of a full refund or a replacement under our Return and Refund Policy. Studworks covers eligible return shipping and replacement shipping costs.

Contact

For shipping questions or help with an order, email support@studworks.us.